Service design develops services in creative, user-oriented and visual methods. Service design studies customer needs and behaviour and creates ideas of new services or service functionalities. Service ideas are concretized in a visual form, so they can be evaluated and developed further.
Service design can focus on an independent mobile of web service or it can cover service processes starting from arousal of needs to the communication with different contact points. Service concepts are visualised as service journeys and layouts of interfaces.
Critical part of developing desirable, usable and functional services is testing the ideas with users and customers. Service prototyping can produce mock ups, virtual demonstrations or real-life tests for collecting the feedback from target groups. More information about service prototyping can be found from here>
Service design project is defined in detail together with a company focusing on the relevant parts of the process. The service, design work and the costs are described in an offer and contract is made with a company.
The international collaboration can be organised by using online tools. No special research, development or testing facilities are required for this service.
Design Centre MUOVA runs tens of design projects in a year together with companies. MUOVA serves startups, small and medium sized companies as well as big corporations in different fields of industries. MUOVA is specialised in manufacturing industries.
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